Public Advocate Jumaane D. Williams

The Public Advocate acts as an ombudsperson for all New Yorkers – a government official who champions the public and ensures government is responsive to their needs.

Pursuant to the City Charter, the Public Advocate, in addition to other duties, shall: monitor the operation of the public information and service complaint programs of city agencies and make proposals to improve such programs; review complaints of systemic problems with city services and programs, and make proposals to improve the city’s response to such complaints; and to take, investigate and otherwise attempt to resolve complaints from individuals concerning city services and other administrative actions of city agencies.

The New York City Public Advocate's Office Progress Report can be found here.

Know Your Rights Resources

If you are approached by federal immigration enforcement agents, such as ICE, be aware that you have rights. Download our guide to learn more about what to do in an encounter with immigration enforcement.

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Constituent Help Desk

The Office of the Public Advocate assists with complaints and inquiries involving government-related services and regulations. From resolving housing complaints to combating abuse by agencies, the Office helps thousands of New Yorkers annually by improving transparency and accountability of City government.

You may contact the Office of the Public Advocate by phone, email, mail, fax or visit in person:

Telephone Hotline: (212) 669-7250

Email: GetHelp@pubadvocate.nyc.gov

Address: 1 Centre Street, 15 Floor North. New York, NY 10007

Walk-in Office Hours: Monday-Thursday from 10:00 a.m. to 4:00 p.m.

Fax: (212) 669-4701